Corrections
Our policy
Errors are inevitable, and the useful response is a visible one. When we find an error, we:
- Correct the page as soon as the error is confirmed, with a dated line in its update log.
- Record it here if it changes a material fact, a range or a judgement.
- Remove or rewrite the claim if it cannot be supported.
We distinguish a correction (a factual error, a wrong number, a misnamed authority or a broken source), a clarification (accurate but ambiguous wording) and an update (new information, even if the original was right). No page is quietly deleted to avoid a correction.
What counts as a material correction
A correction is material if a reasonable reader could have decided differently had the original been right:
- a number a reader might budget against — a duty or VAT rate, a threshold, a charge;
- a regulatory requirement — which document, who issues it, whether it is mandatory;
- the identity or status of an authority, standard or certification scheme;
- a named organisation's role in an example, or a verdict whose underlying fact changed;
- anything touching safety, prohibited goods or a compliance deadline.
Not material: typos, formatting, a reordered list. Those are fixed but not logged — a log full of comma fixes is a log nobody reads.
What each type looks like
| Type | Trigger | Where it appears |
|---|---|---|
| Correction | A fact, figure, name or source was wrong | Page edited; dated line in its update log; entry below |
| Clarification | Accurate but could be misread | Page edited; update-log note; entry below only if it changes a decision |
| Update | The situation changed — a tariff, port rule or service | Page edited; dated update-log entry; relevant country page linked |
| Withdrawal | Claim unsupported, no corrected version | Removed from navigation; noted here; URL redirected |
How a correction is recorded
On the page: a dated line in the update log at the foot of it, saying what changed and why. Where a number or requirement changes, the original wording is quoted so a reader who relied on it can see what they read.
In this log: page, date, type, what was wrong, what it says now, and the source that settled it. The log is append-only: entries are not edited or deleted; a correction to a correction is a new entry.
A worked example
The entry below is real and deliberately small; it shows the shape every entry takes.
- Page: Batteries sector
- Date: 11 November 2026 · Type: correction, terminology
- What was wrong: the acronym "SCoB" · now: "SCoC" (Shipment Certificate of Conformity)
- Effect: no change of meaning; the wrong acronym would not appear in the issuer's own documents
An entry that changed a figure would add the old figure, the new one and the source.
How to report an error
Use the contact page. Include the page URL, the sentence and, if possible, the source that shows the error.
Response standards
| Stage | Target |
|---|---|
| Acknowledgement | Within five working days |
| Correction of a confirmed factual error | Within ten working days of confirmation |
| Material error affecting a decision | Noted on the page as soon as it is confirmed |
| Broken or dead source link | Replaced or removed within thirty days |
| Decision on an appeal | Within fifteen working days |
If you disagree with a correction decision
Either we corrected something that was right, or declined to correct something wrong. The route is the same:
- Reply with the sentence and the source you rely on, and say what you think the correct position is.
- The source is reopened. Where the point is contestable, a second reviewer who did not make the original call looks at it.
- Written decision within fifteen working days: the page changes, or the desk explains why it stands by the original, with its source.
- Still disagree? If the objection is substantive, it is published as a short note on the page, attributed as a reader's objection with our response, rather than left in email.
A regulator's or court's ruling on the fact governs. There is no charge, and no way to pay to have a correction removed.
Correction log
15 November 2026 — policy pages
Pages: About, Methodology, Corrections.
Change: Expanded to state the publishing arrangement, source hierarchy, verification steps and appeals route. No earlier claim needed correcting.
Type: Update, not a correction.
11 November 2026 — battery sector
Page: Batteries sector
Change: Corrected the acronym "SCoB" to "SCoC" (Shipment Certificate of Conformity).
Type: Correction — terminology error, no change to meaning.
11 November 2026 — launch baseline
Pages: all pages published in the compressed completion sprint.
Change: First publication. No prior published claims to correct.
Type: Launch note.
What we do not log
- Copy edits that do not change meaning.
- Formatting changes.
- Updates to internal links.
- Changes to the last-reviewed date when nothing substantive changed.
A note on ranges
Most cost and transit figures here are ranges, not point estimates. A range is not a correction target unless it is clearly wrong or unsupported; if it goes stale, the page is updated and the new conditions noted.
Related
Methodology — how the research is done. About — who writes the site and how it is funded. Disclaimer — what can and cannot be relied on. Privacy and terms. Contact.